An assistant that talks to your residents is only useful if it stays inside the lines you are held to — notice before entry, a real definition of an emergency, and a record you can produce later. Tyler is not a lawyer and will say so. What it does is stop the everyday mistakes.
When Tyler books a visit it offers a daytime window and says the notice will be confirmed in writing. It does not send a vendor to knock on a whim. Tyler ships with Ontario's rules loaded: 24 hours' written notice, and entry between 8 a.m. and 8 p.m.
A gas smell, a fire, flooding, no heat in winter, a sparking outlet or a resident locked out at night. Tyler says to call 911 first if there is danger, files the ticket as an emergency, and pages your team.
Rent increases, notices, deposits, evictions and disputes get one answer: Tyler cannot advise, and here is the board or lawyer who can. Then it goes back to the practical problem.
Tyler does not discuss rent amounts, other residents, or the owner's finances with a resident, and makes no financial commitments on your behalf.
When a disagreement reaches a tribunal, the question is rarely whether you meant well. It is whether you can show what was reported, when, what you did, and when you did it. Every ticket carries its own timeline and nothing is edited away.