Four channels, one thread per person. Tickets that carry their own history. A portfolio, a directory and a resident portal that all read from the same database as Tyler does — so the answer a resident gets at 2 a.m. is the answer on your screen. Everything below is built and running today.
A local number residents can text like a person. Plain text, one question at a time, and photos over MMS land straight on the ticket.
Tyler answers the phone in a natural voice, opens and updates tickets mid-call, and files a summary and full transcript you can read afterwards.
The same Tyler inside a portal of their own, and by email. Same tickets, same memory, formatted for the channel it is on.
Low, normal, high, emergency. Gas, fire, flooding, no heat in winter, sparking outlets or someone locked out at night are emergencies, and your team is notified immediately.
Every status change, note, vendor assignment and scheduled visit is an event with a time and an author. Nothing is edited away.
Assign a trade and Tyler texts them the ticket. They can confirm a window, mark work in progress, or say it is done — and it lands on the same timeline.
Each property holds its units, each unit its lease and residents. Tyler reads that structure, so it already knows who lives where.
Write the recycling day, the parking rules, the boiler's quirks and the super's name on the property. Those notes become Tyler's answers instead of your evening.
Owner, manager and staff share one organization. Residents get a portal that shows only their unit. Sign-in is a six-digit code or Google — there is no password.